Privacy Policy

Last updated: April 5, 2026

1. Introduction

NeighborhoodMail.com ("we," "our," or "us") operates the NeighborhoodMail.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account, purchase a slot, or contact us, we may collect:

  • Name and business name
  • Email address
  • Phone number
  • Business website URL
  • Billing and payment information (processed securely by Stripe)
  • Uploaded ad artwork and related files

Information from Third-Party Authentication

If you sign in using Google OAuth or another third-party authentication provider, we receive your name, email address, and profile picture from that provider. We use this information solely to create and manage your account.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent
  • Referring website or source
  • Device type and operating system

We use Google Analytics and Google Tag Manager to collect and analyze this data.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process slot purchases and payments
  • Produce and deliver EDDM mailer campaigns
  • Communicate with you about campaign status, artwork, and billing
  • Display your business information on digital mailer pages
  • Improve our website and services
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Stripe (payment processing), USPS (mail delivery), print vendors (mailer production), and email service providers (transactional emails)
  • Public display: Your business name, category, tagline, website, and phone number may be displayed on public digital mailer pages associated with campaigns you participate in
  • Legal requirements: When required by law, subpoena, or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment information is processed directly by Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Track campaign engagement (e.g., clicks on digital mailer pages)

You can control cookies through your browser settings, though some features may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for data processing
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@neighborhoodmail.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

NeighborhoodMail.com
Email: hello@neighborhoodmail.com
Phone: (888) 624-3982